Phoenix & Peoria, AZ
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Get answers to common questions about garage door repair, installation, pricing, and our connection service.
A: No. We're a local connection service that matches homeowners with licensed, insured garage door contractors in the Phoenix and Peoria area. We simplify your search by connecting you with trusted professionals who have been pre-screened for quality and reliability.
A: No. Our service is completely free for homeowners. You only pay the garage door company directly if you decide to hire them for work. We don't charge membership fees, connection fees, or mark up the service prices.
A: Response times vary by time of day and season, but many homeowners hear back within minutes to a few hours. During peak summer heat or after storms, emergency situations (like broken springs or stuck doors) are prioritized whenever possible. Same-day service is often available.
A: You're under no obligation to hire any particular provider. If you're not comfortable with a company's pricing, communication style, or availability, simply let us know and we'll work to connect you with another qualified professional when possible.
A: Yes. If you'd like to compare options and pricing, let us know and we can connect you with additional garage door companies when available. Most homeowners find one quality provider sufficient, but we support informed decision-making.
A: We primarily serve Phoenix, Peoria, and the surrounding West Valley cities including Glendale, Surprise, Goodyear, Avondale, Tolleson, Buckeye, and El Mirage. If you're unsure whether your location is covered, give us a quick call and we'll confirm immediately.
A: Our primary focus is residential garage door service. However, some of our partners do handle commercial and light industrial garage doors. Call us to discuss your specific needs and we'll let you know if we can help.
A: Costs vary widely based on the specific issue. Simple fixes like sensor alignment or remote programming may cost $75-$150. Spring replacement typically runs $200-$400. Full repairs with multiple components can range $300-$600. Your technician will provide an exact quote after diagnosing the problem—no work begins without your approval.
A: Single garage doors (8x7 or 9x7) typically cost $800-$1,500 installed for quality insulated steel. Double doors (16x7) range $1,200-$2,500. Custom wood doors and high-end designs cost $2,500-$5,000+. Your installer will provide detailed quotes with options at different price points.
A: Some companies charge additional fees for emergency service (typically $50-$100), especially for after-hours or weekend calls. However, many partners offer same-day service during business hours at standard rates. Your technician will disclose all fees upfront.
A: Many of our partner companies offer financing options or payment plans for larger projects like complete door replacements or multiple repairs. Ask your matched provider about financing options during the quote process.
A: Yes. We prioritize working with contractors who maintain proper licensing and carry liability insurance to protect you and your property. You can also ask any company directly to provide proof of licensing and insurance before hiring them.
A: Professional technicians follow industry safety standards, use proper tools, and test all safety features (like sensor auto-reverse) after repairs. Never attempt DIY repairs on springs or cables—they're under extreme tension and extremely dangerous. Always hire licensed professionals for garage door work.
A: Warranties vary by company and service type. Most quality companies warranty labor for 30-90 days and parts for 1 year or more. New doors and openers come with manufacturer warranties (typically 5-10 years). Always ask about warranty terms before approving work.
A: Yes, someone 18 or older must be home to provide garage access, describe the problem, approve estimates, and test the door after repairs are completed. The technician may need to ask questions or get your approval for additional repairs discovered during inspection.
A: Most repairs are completed within 1-2 hours. Spring replacement typically takes 1-2 hours, opener repairs 30 minutes to 2 hours, and track/panel repairs 2-4 hours. Complex issues or custom parts may require multiple visits.
A: Most residential garage door installations are completed in 4-6 hours including removal of the old door, installation of the new door, spring tensioning, alignment, safety testing, and cleanup. Custom or oversized doors may take longer.
A: Yes. Many of our partners offer weekend service and 24/7 emergency repairs for urgent situations. Emergency after-hours service may include additional fees—your technician will disclose all costs upfront.
A: First check if the door is locked and the opener is plugged in. Try the wall button—if it works but the remote doesn't, it's likely a remote battery or programming issue. If nothing works, you may have broken springs, a failed opener motor, or a tripped circuit breaker. Call immediately for professional diagnosis—don't attempt to force the door open.
A: This is almost certainly a broken torsion spring. Springs snap with a loud bang (like a gunshot) when they break. Do not attempt to operate the door or replace springs yourself—this is extremely dangerous. Call for same-day professional spring replacement service.
A: This usually indicates misaligned safety sensors, dirty sensor lenses, incorrect force settings, or a track obstruction. The auto-reverse safety feature is working as designed to prevent the door from closing on obstructions. A technician can diagnose and fix the underlying issue.
A: Often yes, especially if your door is less than 10 years old and replacement panels are available from the manufacturer. Individual panel replacement costs $200-$500 and is much cheaper than replacing the entire door. Your technician will assess whether panel replacement is viable.
A: Annual maintenance is recommended, especially in Arizona's extreme climate. Regular tune-ups (lubrication, hardware tightening, spring inspection, sensor testing) prevent breakdowns and extend door life. Most homeowners schedule service in spring or fall.
Can't find the answer you're looking for? Give us a call or send us a message. We're happy to answer your questions and connect you with the right garage door professional.